Terms & Conditions
Terms & Conditions
Scope of application:
The following terms and conditions apply to all orders placed through our online shop by consumers and entrepreneurs. A consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity. An entrepreneur is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in their commercial or independent professional activity. The following applies to entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they only become part of the contract if we have expressly consented to this.
Conclusion of contract:
2.1. The goods offered in the online shop are subject to change and are not offered in the legal sense. Before placing an order, the content of the order including the customer data is summarized on an overview page. The customer can correct all order data there using the change fields provided. The customer only submits his binding offer to the seller to conclude a purchase contract when he clicks the “order subject to payment” button in the online shop (the “order”). After placing the order, the seller sends the customer an automatically generated email confirming receipt of the order and listing its details (order confirmation email). This order confirmation email does not represent acceptance of the customer's offer, but is only intended to inform the customer that his order has been received by the seller.
2.2. A sales contract for the product (s) ordered by the customer is only concluded when the seller confirms with a second email that the product (s) ordered is / are ready for collection from him, the dispatch to the customer is confirmed with a separate email or the customer is otherwise declared acceptance of the offer (order confirmation).
2.3. The customer's contractual partner is the seller. The customer is bound to his order (his contract offer) for two weeks.
2.4. The customer can save or print these terms and conditions at any time by clicking on the "Save" or "Print" button at the bottom of this page. The customer can save and / or print out the content of his order immediately after placing his order. In addition, the seller provides the customer with the contractual provisions including these terms and conditions after submitting his order at the latest when the goods are delivered on a permanent data carrier (e.g. by email).
3.1. In addition to product images, the images shown in the seller's online shop sometimes also contain other items (such as accessories and decorative elements) that are not the subject of the order / sales contract. The product description alone is decisive for the essential characteristics of the service to be provided.
3.2. Insignificant color and grain deviations that can be reasonably expected of the buyer are permissible on wood and plastic surfaces.
Prices, costs of return in the event of cancellation:
4.1 The prices in the online shop are basically total prices (including packaging costs, all taxes and duties) when the ordered product (s) are collected from the seller (collection price). If a product cannot be picked up from the seller, the seller will separately point out this and the incurrence of further costs for the delivery (see also §§ 4.2. And 5 of these terms and conditions).
4.2 The pick-up price does not include delivery costs for the product (s) ordered; the customer must order and pay for these services separately. An overview of the delivery costs and the associated costs can be found under the link "Delivery". The exact delivery costs are shown to the customer on the overview page before placing his order.
4.3 The prices include the statutory value added tax.
4.4 If the customer exercises his right of withdrawal, he has to bear the direct costs of returning goods that can be sent as parcels. In the event of cancellation, the customer also bears the direct costs of returning goods that cannot be sent as parcels. The cost of returning goods that cannot be sent as a parcel is estimated at a maximum of around EUR 199.
4.5 In the case of cancellation, the customer must give the seller the original packaging in addition to the goods. Legal claims of the seller for payment of compensation for a loss of value of the goods remain unaffected.
The following payment methods are generally available in our shop:
Credit Card: When you place your order, you enter your credit card details. After your legitimation as the legal cardholder, the payment transaction is carried out automatically and your card is charged.
PayPal: In the ordering process you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment instruction to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction. The payment transaction is carried out automatically by PayPal immediately afterwards. You'll get more information during the ordering process.
Google Pay: In order to be able to pay the invoice amount via Google Pay, you must be registered with the service provider Google, have activated the Google Pay function, identify yourself with your access data and confirm the payment order. The payment transaction is carried out immediately after the order has been placed. You'll get more information during the ordering process.
Cash on pickup: You pay the invoice amount in cash upon collection.
Retention of title:
6.1 Delivered goods (reserved goods) remain the property of the seller until all claims from this contract have been paid in full.
6.2 The customer must notify the seller of any access by third parties to the goods subject to retention of title immediately after it becomes known. In the event of negligence, the customer is liable for all costs incurred for the cancellation of such access, namely the necessary costs arising from the filing of a successful third-party objection claim, insofar as the reimbursement of the costs cannot be obtained from the third party concerned.
Claims in the event of violation of the acceptance obligation:
7.1 If, after a reasonable period set by the seller, the buyer refuses the due acceptance in breach of his obligations under the contractual relationship or seriously and finally declares in breach of his obligations under the contractual relationship that he does not want to take delivery, the seller can demand compensation instead of performance , unless the buyer is not responsible for the breach of duty.
7.2 In these cases, the seller can demand 25% of the order price without deductions as compensation instead of performance, unless the buyer can prove that no damage has occurred at all or is significantly lower than the flat rate. As for the rest, the seller reserves the right to claim higher proven damage, as is the case with custom-made products.
7.3 Under the conditions mentioned in paragraph 1 above, the buyer is in default of accepting the purchased goods. If the delay lasts longer than a month, the buyer has to pay the storage costs. The seller can also use a shipping company for storage.
Seller's right of withdrawal:
8.1. The seller is exempt from the delivery obligation if the manufacturer has finally ceased production of the ordered goods, if the seller's final failure to deliver is due to force majeure and in the above two cases the seller cannot procure the ordered goods under conditions that are reasonable for him, provided that these circumstances only occurred after the conclusion of the contract and the seller is not responsible for the non-delivery. The seller must notify the buyer immediately about the circumstances mentioned and immediately reimburse the buyer for any consideration.
8.2. The seller is entitled to withdraw from the contract if the buyer has provided incorrect information about the facts that determine his creditworthiness, unless the buyer pays in advance immediately. The seller is also entitled to withdraw from the contract if, after the conclusion of the contract, it becomes apparent that his claim to the purchase price is endangered by the buyer's inability to pay and he has unsuccessfully requested the buyer to counter the payments to be made within a reasonable period of time Services to pay the purchase price or to provide security.
Rights in the event of defects; Seller's liability:
9.1. The seller is liable for material defects in accordance with the applicable statutory provisions, in particular §§ 434 ff. BGB. If the delivered item has a defect, the seller is obliged to provide supplementary performance. This does not apply if the seller is entitled to refuse supplementary performance due to the statutory provisions. The customer must grant the seller a reasonable period of time for subsequent performance.
9.2. The customer can choose whether to remedy the defect or deliver new goods. During the supplementary performance, the customer is not entitled to reduce the purchase price or to withdraw from the contract. If the seller has tried to rectify the problem twice in vain, it is deemed to have failed unless the nature of the item or the defect or other circumstances indicate otherwise. If the improvement has failed, the customer is entitled to choose to either reduce the purchase price or withdraw from the contract.
9.3. The customer can only assert claims for damages due to a defect in accordance with the following paragraphs if the subsequent performance has failed. The right of the customer to assert further claims for damages under the following conditions remains unaffected.
9.4. The seller is liable without limitation according to the statutory provisions for damage to life, body and health, which are based on a culpable breach of duty by the seller or his legal representatives or vicarious agents.
9.5. The seller is also liable without limitation in accordance with the statutory provisions for damage that is covered by liability under the Product Liability Act, as well as for all damage based on willful or grossly negligent breaches of contract and malice on the part of the seller or its legal representatives or vicarious agents.
The seller is also liable within the framework of an assumed guarantee, provided that he has given such a guarantee with regard to the delivered item. If damage occurs that is based on the fact that the quality or durability guaranteed by the seller is missing and if this damage does not occur directly on the goods delivered by the seller, the seller is only liable for this if the risk of such damage is evident from his Warranty is included.
9.6. If the damage is based on the simply negligent breach of an essential contractual obligation or on the simply negligent breach of an obligation, the fulfillment of which enables the proper execution of the contract in the first place and which the customer can regularly rely on compliance, the seller is also liable for such damage. The same applies if the customer is entitled to claims for damages instead of performance. The seller's liability for damages is limited to foreseeable and typically occurring damage.
9.7. There are no further liability claims against the seller, regardless of the legal nature of the claims made by the customer against the seller. This does not affect the seller's liability according to paragraph 9.3 above.
Offsetting; Right of retention:
The customer is only entitled to offset against the seller's claims if his counterclaims have been legally established, the seller has recognized them or if the customer's counterclaims are undisputed. This also applies if the customer makes complaints or counterclaims. However, the buyer may exercise a right of retention if his counterclaim is based on the same purchase contract.
Right of withdrawal:
Consumers have a statutory right of withdrawal when concluding a distance transaction. The customer can find further information at:
We only process personal data within the framework of statutory provisions. You can find more information on this in our data protection information: https://www.wohnen-gut-und-guenstig.de/online-shop/Datenschutzhinweise.html.