Return Policy

Rights of withdrawal for consumers

(A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity).

Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day,

 

- on which you or a third party named by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods in the context of a uniform order and these are delivered uniformly;

 

To exercise your right of withdrawal, you must send us (Taiba Creations, Kalenderweg 6, 96450 Coburg. Telefonnummer: 09561-7099633, E-Mail-Adresse: info@taibacreations.eu) by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Translated with www.DeepL.com/Translator (free version) 

 

Consequences of revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

Reasons for exclusion or expiry

The right of withdrawal does not apply to contracts

- for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

- for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;

- for the delivery of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the entrepreneur has no influence;

- for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely in the case of contracts

- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;

- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;

- for the delivery of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery.

 


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§7 Cancellation form

Sample revocation form

(If you want to revoke the contract, please fill out this form and send it back).

To :

Taiba Creations

Rania Taiba

calendar way 6

96450 Coburg

E-mail info@taibacreations.eu

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)

 

_____________________________________________________

Ordered on (*)/received on (*)


__________________

Name of the consumer(s)

_____________________________________________________

Address of the consumer(s)


_____________________________________________________

Signature of the consumer(s) (only in case of notification on paper)

__________________

Date

__________________

(*) Delete where inapplicable.

 

§8 Warranty

The statutory warranty regulations apply.

§9 Contract language

The contract language is exclusively German.

 

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§10 Customer service

Our customer service for questions, complaints and objections is available on weekdays from 10:00 to 16:00 under

Telefon: 09561 709 96 33
E-Mail:
info@taibacreations.eu

at your disposal.

 

Return form

Dear Customer,

we regret that you have decided to return the ordered item to us. Often this way can be avoided, as it often concerns easily fixable errors or questions about application. In this case, please read our FAQ and our return policy (see back page).

If you cannot solve the problem, be sure to contact our customer service. We will be happy to advise you!

Otherwise, the following link will take you to the return form and the associated return policy, please read them as a precaution!: 




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